Terms & Conditions
Last updated: September 2026
The service
Your Gutter Care Ltd provides professional gutter cleaning and exterior cleaning services. By booking an appointment you agree to these terms.
Pricing
Prices shown at booking are fixed when you confirm your booking. The price may only change if the property differs from the details you have provided — for example if extra storeys, difficult access or additional work is identified on the day. We will always agree any change with you before proceeding.
Payment
Payment can be made securely online when you book, or to our team on the day by card. You will not be charged until your appointment is confirmed.
Access to your property
You don’t need to be present as long as we have safe access to all areas that need cleaning. Please let us know in your booking notes if there are any access considerations such as locked gates or pets.
Cancellations and rescheduling
You can reschedule your appointment free of charge up to 48 hours before the booked time. Cancellations within 24 hours may incur a small fee to cover our scheduling costs.
Insurance and liability
We carry £2 million public liability insurance. We take care to protect your property, but we are not liable for pre-existing damage, or for issues we cannot reasonably access or that are caused by factors outside our work.
Complaints
If you’re not happy with any part of our service, contact us and we’ll work to put it right. Email hello@yourguttercare.co.uk or call us.